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1.0

My son purchased shoes at Footlocker online yesterday. He gave his gift card # and thought the purchase went through.

He got an email from Footlocker stating that the order was cancelled and to call their payment department. He wasn't able to call so I called and I was told that they don't accept prepaid Visa gift cards and the order was cancelled, yet they took the money from his card. They told me that the bank holds the money for 30 days but I have been through this before and I had to go to the Better Business Bureau to get my son's money back on his card. They should post this online not to use a prepaid gift card on purchases.

Green Dot bank is the worst, you can't get through to them. This is beyond frustrating!

Reason of review: Problems with payment.

Monetary Loss: $99.

Preferred solution: Full refund.

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