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2.5

I went into the Sun Valley Mall Kids Footlocker to return a pair of shoes. The associates became very argumentative and aggressive as if they owned the shoe store and wasn't just wearing stripes selling shoes.

I had a receipt and the shoes were purchased the week prior. One of the employees came out her work shirt as if she was about to "Try" to physically remove me from the store of which she didn't. All the loud talking and cussing she did she didn't do anything but run her mouth.

We ended up leaving after they told Security they refuse to service us . Took the shoes back to Footlocker across the mall and they returned them without a problem.

Reason of review: Return, Exchange or Cancellation Policy.

Location: 420 Sun Valley Mall Space A-210, Sun Valley Mall, Concord, CA 94520, USA

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Guest

I am so sorry to hear about the experience you had at the store. If you would like to call us at 1-80*-***-**** and leave a message one of our agents will document this and call you back about your concern if you would like.

Rolf Xac
reply icon Replying to comment of Guest-1427597

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